Thank you for visiting and shopping at My Indian Store. The following information sets out the terms and conditions that constitute our Shipping Policy.
1. Processing your Order An email confirmation is sent to your e-mail address after placing your order. Please keep this e-mail as proof of your purchase.
2. Shipment Processing Time Processing time refers to the time it takes for us to prepare your order for shipping. After your payment is authorized and verified, all orders are processed within 2 business days. We will contact you if, for some reason, there are any delays.
3. Shipment Locations 3.1. Domestic and International My Indian Store ships domestically as well as internationally. If you have a question about domestic or international deliveries, please contact us at: (+61)414328388
4. Shipment rates and delivery estimates
We endeavor to get your order to you as soon as possible. Once your order is placed, an estimated delivery time will be provided to you. Delivery times are estimates and commence from the date of shipment, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Estimated arrival dates are not guaranteed. Weather delays and other unforeseen circumstances may impact delivery time. Unless there are exceptional circumstances, we make every effort to fulfil your order.
(a) Standard Shipping FREE Standard Shipping on orders of $79.99 AUD or more $4.99 AUD Standard Shipping on orders of $49.99 AUD to $79.99 AUD $13.99 AUD Standard Shipping on orders less than $49.99 AUD
(b) Please note: (i) Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. (ii) Products may be delivered in separate shipments. (iii) We will not be responsible for wrong shipping address if you provide incorrect information.
5. Tracking Options My Indian Store aims to provide visibility and transparency throughout the shipment process. Once your order is confirmed and shipped, you will receive a link to track your package. 5.1. Domestic Only All orders delivered within Australia automatically have tracking.
6. International Customs, Duties and Taxes ___________handles international shipments and takes care of international pricing, customs and tax guidelines, extra costs, etc.
7. Damages If there is any damage to the packaging on delivery, contact us immediately at (+61) 414328388
8. Missing or Lost Package There are several reasons why a package gets lost or becomes a deliver exception. We’ve found that, more often that not, the package is either in the building or with a neighbour. My Indian Store politely requests that customers look in common courier hiding spots. Please take a look around and let us know if you find it. If you haven’t located your order, please contact us at (+61)414328388 to report missing or lost packages.
9. Questions If you have any questions about the delivery and shipment of your order contact us at (+61)414328388
10. Package Investigation and Liability If a package remains missing after initial search, customers must report this within [2] business days of the expected delivery date. will initiate an investigation with the courier service within [5] business days of receiving the report. While we will assist with tracking and claims, our liability is limited to the original purchase value of the items. Refunds or replacements will be processed only after completion of the investigation and confirmation of loss.
