We want you to be completely satisfied with your purchase. If you encounter any issues with your order, our Refund and Returns Policy outlines how we handle returns, refunds, and replacements to ensure a hassle-free experience.
1. Eligibility for Returns
We accept returns for the following reasons:
Damaged or Defective Items: Products that arrive damaged or with manufacturing defects.
Incorrect Items: Items that do not match your order.
Expired Products: Items delivered past their expiration date.
To be eligible for a return:
The item must be unused, unopened, and in its original packaging.
The return request must be initiated within 7 days of receiving the order.
2. Non-Returnable Items
For health and safety reasons, the following items are non-returnable:
Provide Details: Include your order number, photos of the item (if applicable), and a brief description of the issue.
Return Approval: Once approved, we will provide instructions for returning the product.
4. Refund Process
Once we receive the returned item and inspect it, we will process your refund:
Refunds will be issued to the original payment method within 5–10 business days.
Shipping fees are non-refundable, except in cases of damaged, defective, or incorrect items.
If the item is found to be ineligible for a refund, we will notify you via email.
5. Replacements
In cases of damaged, defective, or incorrect items, we offer replacements at no additional cost. If a replacement is unavailable, we will issue a full refund.
6. Cancellations
Orders can be canceled if the request is made before the order has been shipped.
Once the order is shipped, cancellations are no longer possible, and you must follow the return process.
7. Responsibility for Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error (e.g., damaged or incorrect items).
We recommend using a trackable shipping service for returns to ensure the item is safely returned.
8. Missing or Delayed Refunds
If you haven’t received your refund within the expected timeframe:
Check your bank account and contact your payment provider.
If the issue persists, contact our support team for assistance.
9. Changes to This Policy
We reserve the right to update or modify this Refund and Returns Policy at any time. Changes will be posted on this page, and your continued use of our website constitutes acceptance of the updated policy.
10. Contact Us
For questions or concerns about our Refund and Returns Policy, please get in touch: Email: support@myindianstore.com.au
Your satisfaction is our top priority. Thank you for trusting us to deliver the best of India to your home in Australia.
